Running a city
is digital now.
The smart city management systems we build for councils and city authorities bring every process onto one platform - from resident requests to social support, the contact centre to the digital archive.
Request a DemoWhy It Matters
Paper runs out, data remains.
Which neighbourhood did a request come from, how many days has it been waiting, which department is it stuck in? The answers belong on a screen, not in a filing cabinet. Digitising the process does not only make you faster - it lets you see what is going wrong on which street.
- Real-time tracking by neighbourhood and street
- Task flow between departments with clear ownership
- Every step of a resident's application on the record
- Decision-support reports for management on one screen
Modules
One platform, complete solution
Depending on what your council needs, modules can be brought online individually or as a whole.
Move your documents
into digital form.
Digital Archive is a complete solution that moves all of your council's documents into a secure, accessible and searchable digital environment. It removes the cost, lost time and risk of losing documents that come with a physical archive.
Find any of a tonne of paper files in seconds - with Digital Archive, institutional memory is safe.
Software only
We set the system up and hand it over; your own staff carry out the scanning at their own pace. If you already have scanners, or your archive is partly digital, this is the most economical route.
- Installation, configuration and building the folder structure
- Staff training and user documentation
- Bulk migration of existing digital documents into the system
- Direct integration with the scanners you already use
Turnkey - scanning included
We take on the entire move to a digital archive. With our own team and our own equipment we scan, classify and load your archive on site; you simply take delivery.
- On-site scanning - no document leaves the building
- High-volume scanners and wide-format support for A0 plan sheets
- Special handling for bound, deteriorated and handwritten documents
- OCR, classification, tagging and quality control
- A confidentiality undertaking and access log throughout the process
The Gains
What changes once you go digital?
CreaCity
We deliver these systems through CreaCity , the platform we developed together. You can review every module, screenshots and current details on the platform's own site.
Process
How the rollout proceeds
Needs Analysis
We meet your departments and establish the current workflow and the priority modules.
Setup
Modules are configured around your council's structure and your existing data is migrated.
Training
We train your staff on site and prepare user guides for each department.
Support
Post-launch updates, free customisations and uninterrupted technical support.
FAQ
Questions we get asked
Can we take the modules one at a time?
Yes. The platform is modular; depending on the council's priority you can start with service requests alone or the digital archive alone, then add the rest later. The modules are built to share data with each other.
Can our existing data be migrated?
Yes. Records already in electronic form are transferred directly, while paper archives are scanned and converted into searchable digital text with OCR. Handwritten documents are largely made readable as well.
How does a resident submit a request?
Requests arriving through the website, the mobile app, the contact centre or a ward office all land in the same pool. Whichever channel it came from, it is tracked under one reference number and the resident can see what stage it has reached.
How long does installation take?
A single module can be live in 2-4 weeks. A full platform rollout, including data migration and staff training, generally takes 2-3 months. We plan the sequence with you so day-to-day service is not disrupted.
Do you train our staff?
Yes. We provide on-site training tailored to each unit, plus written guides and video material. Support continues after go-live, and refresher sessions are held when new staff join.
Related Services
Stronger together
Let us take your city digital.
Get in touch for a demonstration tailored to your council.
Request a Demo